FAQs

I just placed an order. When will it ship?

Depending on the shipping method you choose, orders typically take 3-7 days to be processed and shipped to the address you provided.

Tracking numbers will be provided within 12-48 hours after your order has been shipped. If you do not receive a tracking number within 7 business days, please contact us at: info@beitalturathus.com

I just placed an order. When will it ship?

I am not satisfied with my order. Can it be returned? What if there is an issue?

We're sorry to hear you're not satisfied with your order! For returns or if there's an issue with your item, please check out our return policy for more information Return Policy

Can I cancel my order?

Yes, you can cancel your order without penalty, provided it has not yet been shipped. If the order has already been dispatched, please use our Return Policy to receive a full refund.

What should I do if I entered an incorrect address?

If you’ve entered an incorrect address, please reach out to us as soon as possible using our contact us page so we can assist in correcting the mistake. Additionally, you can email us at info@beitalturathus.com within 24 hours of placing your order. If we receive your request within this time, we’ll be happy to update the address for you.

Unfortunately, once the order has been shipped, we are unable to issue refunds for orders sent to an incorrect address. We appreciate your understanding!

I have a question that wasn’t answered. Can you help?

Absolutely! We are here to assist you. Please reach out to us through our Contact Us page, and we will do our best to help.