Refund policy
Last updated: 01/01/2025
Thank you for choosing Beit Al-Turath for your purchase. We want to ensure that you have a satisfying shopping experience, and we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we're here to help.
Returns Accepted
You have 14 days from the date of purchase to return item(s) you are dissatisfied with. Our returns are free, and no restocking fee will be charged. If 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange. Please note that clothing items and items from one final sale collection are not eligible for return.
Free Return Shipping
To make returns convenient, we offer free return shipping within the designated return period. Contact our customer support team at info@beitalturathus.com to initiate the return process and receive a prepaid return label.
Exclusions
Please note that final sale items cannot be returned or exchanged. All other items are eligible for return within the specified timeframe.
Condition of Returned Items
To be eligible for a refund, the item(s) must be in their original condition, unused, and in the same packaging as when you received them. Ensure you include all original accessories, tags, and documents with your return.
Pictures Before Shipping
To expedite the return process and assist us in understanding the reason for your return, please take clear pictures of the product(s) before shipping them back to us. This will help us handle your return efficiently and resolve any issues promptly.
Refund Processing
Once we receive and inspect your returned item(s), we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund, minus the restocking fee, will be processed, and a credit will be applied to your original method of payment within a reasonable timeframe.
How to Initiate a Return
To initiate a return, please contact our customer support team at info@beitalturathus.com, providing your order details, reason for the return, and attached pictures of the product(s).
Shipping Address for Returns
We will provide the appropriate return shipping address once your return is approved. Please do not ship the item(s) back without our confirmation.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. We will arrange for a replacement or refund, and no restocking fee will apply in such cases.
If you have any further questions or concerns regarding our return policy, please feel free to contact our customer support team at info@beitalturathus.com.
Thank you for choosing Beit Al-Turath. We value your satisfaction and look forward to serving you again in the future.
Last updated: 01/01/2025
